Refunds & exchanges can be issued for unworn items when you return it in sellable condition, with the original receipt and packaging, within 14 days of your purchase.

Kindly be aware that a 10% handling fee applies to all refunds and exchanges. If you initiate a refund, please note that you are responsible for courier costs. It's important to note that the one free return is applicable for exchanges, not refunds.

If you are unhappy with your online purchase for any reason (other than if it is defective) and wish to return it, you may do so within 14 days of the date of delivery.

Provided the following conditions are satisfied: 

You have a valid proof of purchase. i.e Original till slip or Order confirmation email.

The goods are in original selling condition, i.e. are unworn and unused

The goods are in their original undamaged packaging

ONLINE PURCHASE RETURN OPTIONS

In-Store:

You may return the goods to any On Air Studio for a refund and/or exchange provided that the above conditions are satisfied.

Online:

You can submit your return through our returns centre

 

When returning through our returns centre:

Enter your order number and email address to start

Follow the instructions and select the items you want to return

Once your request is approved, you will get a confirmation email with shipping guidelines

Please ensure the goods are packaged in the original shipping packaging for protection.

It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the return.

Please note that the courier cost of the return is for your account, and will be deducted from any refund due to you.

The original courier fee, if applicable, is not refundable.

Refunds will only be processed upon receipt and inspection of the product to ensure the return conditions above are satisfied.

EXCHANGE POLICY FOR ONLINE PURCHASES

You can log an exchange through our returns centre

Once the exchange request is approved, we will notify you via email and

the replaced item will be shipped to you.

DAMAGED OR INCORRECT PRODUCT DELIVERED

We thoroughly check all our products before shipping to ensure they are in excellent condition and agree to your order.

However, in the unlikely event of you receiving damaged or incorrect product, please log in a return within 7 days of receiving your order.

You may also return the product into any On Air Studio store, along with proof of purchase, for a refund /or exchange.

Request a collection by following the Collection by Courier procedure above, and we will arrange for collection and re-delivery of the replacement product at our cost, or refund the original purchase at your preference.

PRODUCT WARRANTY

At On Air Studio, we offer a warranty period of 6 months from the date of purchase. However, it is important to note that this warranty is applicable exclusively to On products. Furthermore, please note that any claims under the warranty must be made within 21 days of the original purchase date.

IN-STORE PURCHASES: REFUND & EXCHANGE POLICY

We will gladly, exchange or refund any item purchased from us, returned in its original selling condition, in its original, undamaged packaging with the original till slip, within 30 days of purchase. This is with the exclusion of items that are discounted and/or on sale either online and/or in-store (only an exchange in this scenario will be applicable.)

Proof of purchase in the form of an original On Air Studio till slip is required for all refund, exchange or guarantee purposes. Refunds will only be processed via EFT 

PRODUCTS THAT ARE NON-RETURNABLE

For hygiene reasons, underwear and socks may not be returned or exchanged.

No refunds or exchanges may be made for a product that has been misused or intentionally damaged or neglect of shoe care.

No refunds may be made for a product that has been discounted and/or is on sale online and/or in-store. Only an exchange in this scenario will be applicable.

Please note the Consumer Protection Act does not require retailers to offer refunds or exchanges on non-defective goods. Retailers may choose to charge for this service if they do offer it. Please note Air Studio does not charge for this service.

GUARANTEE

As per the Consumer Protection Act any defective products must be repaired, exchanged or refunded as decided by the customer. Please note this is for defective goods and excludes fair wear and tear, abuse or neglect as per the Consumer Protection Act.

We may retain the goods for inspection and input from the supplier before making a decision. This may take some time depending on the supplier.

When returning a product for repair, please ensure that it is in a proper hygienic condition.

Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip.